At Balanced Plumbing and Roofing, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with Australian privacy regulations.

1. What We Collect

When you fill out our contact form, we collect the following details:

• First Name

• Last Name

• Email Address

This information is submitted voluntarily by you and used solely for business communication purposes.

2. How We Use Your Information

We use your information for:

• Providing quotes

• Responding to your enquiries

• Following up on customer messages

Your information is used only by our office staff and only for business-related communication. We do not use your data for marketing unless you opt in.

3. Who Can Access It

Only authorized office staff at Balanced Plumbing and Roofing have access to your information. We do not sell, trade, or share your personal details with third parties.

4. How Your Data is Stored

Our website is hosted on Squarespace, which provides secure infrastructure and data protection. For details, see Squarespace's Privacy Policy.

We also take reasonable measures to prevent unauthorized access to your personal information.

5. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly:

Email: balancedplumbing@outlook.com.au
Phone: 0421 037 387

6. Policy Updates

We may update this Privacy Policy as needed. The most recent version will always be available here on our website.

If you have any questions about how your information is used, feel free to get in touch.